Support

Contact us

Include the email address you sign in with and, if the question is about a specific chat or agent run, a link to the session. That lets us find the right context straight away.

Get help from inside the app

The fastest path when something is not working:

1. Sign in at renly.ai or open the Renly desktop or mobile app.
2. Click your profile picture, then choose Help & Support.
3. Describe the problem and submit. Technical context like the page you were on is attached automatically, and the ticket goes straight to our team.

Report AI-generated content

Renly generates responses with AI. If a response seems harmful, inaccurate or inappropriate, you can report it directly:

• Hover over the response in a chat (or long-press on mobile) and choose Report content.
• Pick what is wrong, add any details, and submit. Reports are reviewed by our team.

You can also email support@renly.ai with a link to the session and we will review it.

Common topics

• Billing and plans: manage your subscription under Organization settings > Billing, or see pricing.
• Privacy and data: our Privacy Policy explains what we collect and why. Data questions: privacy@renly.ai.
• Deleting your account: see how to delete your account.
• Sales and enterprise: contact the team.

Security issues

If you believe you have found a security vulnerability, email security@renly.ai. Our disclosure details are published in our security policy. Please do not post details publicly before we have had a chance to respond.